We respect your privacy

Your privacy is a top priority for us.

Carbon Warrior (ABN 31 117 340 986) respects your right to privacy and is committed to safeguarding your privacy by adhering to the Australian Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

The types of information we may collect

The types of personal information we collect about you will depend on the purpose for which the personal information is collected. This can include:

  • if you have applied for the Carbon Warrior partner program – your name, business, mailing address, type of business activity, email address, and telephone number
  • if you have requested to receive updates from Carbon Warrior – your name, mailing address, email address, and telephone number(s);
  • if you have contacted us through our contact form – your name, email address, and any other personal information that you may disclose in your form

We also collect technical information and general analytics arising from your use of the Carbon Warrior website.

How we collect personal information

We collect your personal information directly from you, including when you:

  • access or use the Carbon Warrior website;
  • sign up to receive updates from Carbon Warrior;
  • make inquiries about Carbon Warrior or otherwise communicate with us by email, by telephone, in person, via our website or otherwise; and
  • apply to be Carbon Warrior Program Partner.

Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and from third parties.

We also use cookies to collect technical information and general analytics. By using our website, you are consenting to the use of cookies in accordance with this Privacy Policy.

How we use your information

We only use your personal and sensitive information for the reason we collect it as set out above and for the purpose(s) for which it was collected, or as otherwise permitted by law. We will not disclose the above information that we collect to affiliates or third parties without your consent.

Disclosure of personal information

We will not sell, rent or lease your personal information to others. We only disclose personal information to selected third parties who carry out functions on our behalf, such as sending mail and e-mail, data entry, data analysis, developing and maintaining our website, providing marketing assistance, processing payments, and providing customer service. These third parties will only have access to personally identifiable information to the extent needed to perform their functions, but may not use it for other purposes.

Sometimes we may be legally required to disclose your information, for example, to government departments.

We may also sometimes share non-personal, non-sensitive and de-identified information with research organisations.

Other than as described above, we will not share your information to any other third party for any other purpose without your consent, unless it is otherwise necessary, as contemplated by the Australian privacy law.

Securing your information

We will take reasonable precautions to protect your personal information from misuse, loss, or unauthorised access, modification or disclosure.  However, as the Internet is inherently insecure, we cannot guarantee the security of transmission of personal information you disclose to us online.  Accordingly, you transmit your personal information to us online at your own risk.

Please notify us immediately if you become aware of any breach of security.

Accessing and correcting your information

You can make a request to review, update or correct any personal information that we hold about you (subject to any exemptions under the Australian privacy law), by contacting us as set out below. We may require you to verify your identity before providing access.

How long do we keep your personal information?

Generally, we will retain your personal information for the period necessary for the purposes for which your personal information was collected (as outlined in this Privacy Policy) unless a longer retention period is required by law or if it is reasonably necessary for us to comply with our legal obligations, resolve a dispute or maintain security.


You may make a privacy complaint in relation to personal information we hold about you by contacting us as described in the “How to contact us” section below.

If you make a privacy complaint, we will investigate the matter and attempt to resolve it as soon as reasonably possible (usually within 30 days of receipt of the complaint).

If you consider your concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements you can contact the Office of the Australian Information Commissioner on 1300 363 992 or visit their website at;

Links to other websites

Our website may contain links to third party websites, and third party websites may also have links to our website.

Our privacy policy does not apply to external links or other websites.  The operators of other websites may collect your personal information.

We encourage you to read the privacy policies of any website you link to from our website.


A “cookie” is a piece of information that our website server may send to your computer or device when you visit our website. The cookie is stored on your machine but does not identify you or give us any information about your computer or device. Cookies help us to recognise you when you re-visit our website and to co-ordinate your access to different pages on the website.  With most Internet browsers, you can erase cookies, block all cookies, or receive a warning before a cookie is stored.  If you want to do this, check your browser’s instructions or help screen.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time at our discretion.  Amendments to this Privacy Policy will be posted on our websites.  Your continued dealings with us, for example use of its websites, products or services, will signify your agreement to this Privacy Policy as amended.

How to contact us

If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact us using the form on the Contact Us page.